TECHNICAL SUPPORT
Open a technical support request
For issues with systems already in place. Sharing the device details and a description of the problem lets our team respond faster.
A next-generation firewall that applies the same policy set at every scale, from a branch office to a data center. Every model runs the same operating system; a rule you write at a branch behaves exactly the same way at the data center.
Highlights
- IPS / IDS and antivirus
- Web and DNS filtering
- Application control
- 802.1x MAC control
- Signed access logging
- 12 models, XL25 – XL20000
Identity verification on the guest network and signed access logging. It carries the same feature set as the Firewall; 802.1x and IPS/IDS are not included in this product.
Highlights
- SMS and e-Devlet verification
- Vouchers and captive portal
- Signed access logs
- Web and DNS filtering
- Application control
- XH100 – XH1000 models
A plug-and-play tunnel device that connects a branch to the central site at Layer 2. No separate configuration is needed; the settings are made through the XLOG Firewall and the customer portal.
Highlights
- Plug-and-play installation
- 256-bit ChaCha20 encryption
- 2-port and 5-port models
- Configuration from the central site
A Layer 2 tunnel that carries the internet traffic of branches in different locations to the central site with VLANs (tagged/untagged). It works independently of your existing firewall brand.
Highlights
- Tagged/untagged VLAN transport
- Firewall-independent operation
- Cloud or on-premises management
- Encrypted connection
The firewall, hotspot, logging and 802.1x all run on the same device; no separate server, no separate box and no extra license.
Brought together on one device
- Firewall and filtering
- Hotspot and guest verification
- Signed access logging
- Network admission with 802.1x
Connect your branches to the central site over a Layer 2 tunnel and run them as a single network; both the policy and the access logs are gathered centrally.
Components that work together
- Mini Tunnel / Porsuk
- XLOG Firewall at the central site
- VLAN transport
- Central logging
Combine more than one line so that another takes over when one drops, and keep a second device on standby against hardware failure.
Components that work together
- Line aggregation
- Line failover
- HA active-passive
- Configuration backup
Identify the guest through the hotel management system, grant room-based access and keep the record compliant with regulation.
Components that work together
- Hotel management system integration
- SMS and one-time password
- Voucher and thermal printer
- Signed access records
Know who joined the network, with which device and when; write your rules per user and per group.
Components that work together
- Active Directory / LDAP
- 802.1x MAC control
- RADIUS MAC filtering
- Per-user reporting
Manage a multi-location network with a single policy set across public institutions, municipalities and professional bodies.
Components that work together
- Multi-location topology
- Single policy set
- Signed access logging
- Audit-ready reporting
DISTRIBUTION
Partners
A partnership program for software and hardware companies that build technical integrations with XLOG devices. Integration points are defined at the authentication, management and logging layers.
Integration areas
- Authentication and RADIUS
- Hotel and facility management systems
- Directory services (AD / LDAP)
- Log and reporting export
Marketing support offered to our resellers and technology partners: content, events and promotional materials are requested from a single point.
Support areas
- Promotion and content support
- Event and trade fair participation
- Product images and documents
- Joint campaign planning
From public institutions to universities and from hospitals to industrial companies, a great many organizations build their networks with XLOG and keep their access logs signed on the device itself.
Sectors where it is deployed
- Public Sector and Local Government
- Industry and Manufacturing
- Healthcare
- Chambers of Commerce and Professional Bodies
- Energy, Construction and Infrastructure
- Tourism, Shopping Malls and Retail
- Universities and Education
- Sports, Finance and Other
Access online setup, configuration and management guides for your products. Step-by-step instructions and screenshots get your device up and running quickly; use search to jump straight to a topic. The documentation is published in Turkish.
Product guides
- XLOG Firewall documentation
- XLOG Hotspot documentation
- Configuration and scenario examples
- Release notes and troubleshooting
You can open a support request for your installed XLOG systems. Sharing the device model and serial number shortens the resolution time; requests are prioritized by urgency level.
Support scope
- Configuration and installation questions
- Performance and connectivity issues
- Firmware updates
- Fault diagnosis and routing
Training runs on the device you have deployed: configuration, day-to-day administration and troubleshooting are covered hands-on in the same interface. You can attend in person in Isparta or online.
Product-based training
- XLOG Firewall Training
- XLOG Hotspot Training
- Training tailored to your organization
